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What Our Members Are Saying Grand Mayan Resort - Mexico Lisa H. I traveled to Mexico last summer with my 4daughters and mother. The Grand Mayan resort was absolutely amazing for all. My daughters are 16, 14, and twin 10's and there was something for each age group every day to stay active. The pools to the beaches were enough on its own, but it didn't stop there. The staff at the palapas on the beach were very attentive and helpful. The daily pool activities had my older girls participating in various daily events. The water slide and wave pool were a big hit for all ages, including myself and my mother. The plaza and the casual walking from tower to tower in itself was spectacular with all it's tropical greenery. Every where we went had fantastic staff welcoming us and wishing us a great day along with the drivers of the golf carts and taxis. Our suite was by far incredible and spacious and the house keeping crew were at our service day/night. Wonderful memories were had and I thank you on behalf of myself and my family ... THANK YOU!!! Ruth & Bill D. Just wanted to thank you for the wonderful travel arrangements you did for us. Everything went like clockwork. We appreciate everything you did and your great attitude as well as personal follow up just before our trips. D'Ann C. My husband and I have been members now for about 6 years. We have taken a few trips with 4 of those being cruises. We have booked two more now, one in December, the other February. Each time I have spoken with Besty Galvin and have always received great customer service. I myself, have for 23 years worked at an investment company in customer service, with the last 6 being a client relationship manager. As a customer, now on the other end of the phone, I always expect and look for how I am being treated. We all should be treated with respect and kindness. That's why I am writing this letter. The times I have called Besty, she has always been pleasant and very professional. These last couple of cruises have been crazy to say the least. The one in February, we are taking our kids and grandkids (20 of us). I have called, set the dates, then changed the dates. Set the number of people in cabins and then changed the number of people in the cabins or taken off a cabin then added it back. I have called her numerous times with changing things and asking questions. I know when she answers the phone and hears me say hi Besty, she probably raises her hands and in her mind says Oh my gosh it's that crazy lady. LOL not really. She has been wonderful. You know it's always nice to hear someone tell you that you are doing a good job, but that is as far as it goes. I believe that customer service of this kind should be recognize by your piers and upper management. Besty has always been pleasant, friendly, and so very helpful. As a company you should feel good knowing this employee you have is a great asset and represents your company well. Also knowing the members she comes in contact with are getting good customer service. Thank you Besty for all you have done. Cabins At Green Mountain Cleo & Bruce Just a note to let you know we had a great vacation in Branson. I absolutely loved the Cabins at Green Mountain. We really felt like we were at a cabin in the was so quiet, nothing but the sound of leaves and acorns falling, and squirrels looking for acorns! Yet we were only minutes from the clubs in town. It's a beautiful area, and the weather was perfect. We thought The Haygoods was a fantastic show, highly recommend it! And we were lucky enough to see Charlie Daniels perform...he was only in town one night, and his show was great. I would also highly recommend a day at The Top of the Rock to anyone who hasn't been to Branson before. This was our first trip, and we were very pleased! Thanks for your help, and Happy Thanksgiving Grand Mayan at Nuevo Vallarta D. Nunez We recently stayed at the Grand Mayan at Vidanta. Wow, what a wonderful experience it was for the whole family. The unit was very well appointed. We enjoyed the spacious living room and master, as well as cooking our own breakfasts in the well equipped kitchen each morning. The grounds were absolutely gorgeous and so well manicured. We enjoyed walking the wood paths around the resort and the wave pool, water slide and lazy river were a huge hit with the kids. The entire staff at Grand Mayan and Vidanta were always super friendly and helpful. We just loved this family vacation! C.V. Marlo is the best vacation specialist!! She has helped me plan and book 2 vacations and I can't say enough about how much I really appreciate her assistance in making sure I was happy with my decisions no matter how many emails I sent her. She was never too busy to answer my calls or answer any questions I had. Thanks Marlo! Your the best! The Village by the Gulf, Gulf Shores, AL Rhonda Thanks so much Tina! Your customer service was top notch! I felt like I was getting personalized care and was pleased at how easy the process was. We are excited to be booking our very first condo stay through Travel To Go! I will keep you posted regarding our experience at this location.

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